How long will it take to receive my original order and refill orders?
It takes time to validate your medical information and register you as a new
customer. Your initial order may take a maximum of 21 days to arrive. However, history
shows that the International provider pharmacy usually ships to you in 12-14 days.
Refill orders should take 14 days at most to arrive. Again, the provider pharmacy that
dispenses your Canadian prescriptions – Total Care Pharmacy Ltd. – is usually
able to ship your refills in 7-10 days.
Please note: If impounded, US Customs can hold any package for up to 30 days!
How can I pay for my order?
The International pharmacy can accept Visa, MasterCard, and online checking. Online
checking is done by entering important numbers from a blank check (routing number and bank
account number), along with the name of the account owner, your driver’s license
number, or your mother’s maiden name. Please call 1-888-431-1142 if you need help
finding the right information for online checking.
How much is charged for shipping?
There is one shipping charge per parcel, not per prescription. If all your
prescriptions fit in one parcel, you will be charged only one shipping and handling fee.
The current fee is $9.95 per parcel.
Some funded (insured) plans may pay part or all of the shipping and handling charges
for their members. Check with your Plan Sponsor to see if this applies to you.
Why is it to my advantage to order a 90-day supply than a 30-day supply?
Each prescription charge includes a professional dispensing fee. That fee is the
same for a 30-day supply or a 90-day supply. So if you buy a 90-day supply instead of a
30-day supply you avoid - and thus save - two dispensing fees and two shipping fees!
If yours is a funded benefit plan, you may also get a 90-day supply for the same
copay as you would if you purchased a 30-day supply.
What about the safety of ordering my medications from Canada?
Total Care Pharmacy Ltd. (licensed by The Alberta College of Pharmacists, License
#1537) dispenses all your Canadian prescriptions. Total Care has on-staff pharmacists and
quality assurance technicians who take many steps to ensure your safety:
Trained, quality assurance technicians review all of your information; If you place
an order by phone, they verify your customer information then.
A health care professional will call you to double-check the information you send and
then answer any questions you may have.
All new prescriptions are verified by a Canadian physician who reviews your medical
information.
Qualified pharmacy technicians check all prescription information yet again when
filling the order.
Licensed pharmacists verify your prescription a final time before your order is
shipped.
Is there a limit on how much I can buy at one time?
Yes. By law, Total Care Pharmacy Ltd. can send you no more than a three-month
supply of each of your medications, provided you have a valid prescription for that amount
of medication and they are for your personal use only.
Why can’t I buy Valium, Tylenol # 3 or other narcotic, addictive or controlled
medications from Total Care Pharmacy Ltd.?
Total Care Pharmacy Ltd. will not ship any habit-forming medications. Legally, they
are prohibited from shipping narcotics and controlled substances across the US border.
Why get my generically-available prescriptions in the local US retail pharmacy
network?
Your benefit plan concentrates on saving you money on your most expensive brand
name medications from the International Pharmacy.
Mail-order pharmacies, whether International or the traditional US types, cannot
supply generic drugs that are available in the US at a cost that is competitive with your
plan’s local US retailer network pharmacies when you use your benefit card.
